ENHANCED CLEANLINESS STANDARDS

As we adjust to a new world of travel standards and expectations, Tropicana Resort remains committed to providing peace of mind when you are staying with us, so you can relax and reconnect in a comfortable and safe environment.

We continue to live by our responsible and caring values, which means being consistent with our already high standards around hygiene, sanitization and cleaning. We have listed some of the extra steps taken in addition to these rigorous routines to reflect the advice and guidance of the World Health Organization, Centers for Disease Control and Prevention (CDC) and local health authorities on a country-by-country basis to ensure what we are doing is correct, comprehensive and effective.

Public Spaces and Facilities:  Frequent sanitization of high touch surfaces, high traffic areas such as reception and waiting area, the restaurant and the washroom.

Food and Beverage: Strict delivery measures, enhanced training protocols, food handling standards and sanitation guidelines.  All seating at the over-water restaurant will be appropriately spread out to avoid crowding.

Guest Rooms: Additional cleaning processes for daily housekeeping service during your stay and after departure, and improved protocols around handling guest items and laundry. Guests will need to leave the apartments during servicingHand sanitizing stations or dispensers are placed at different locations at the resort

TAKING CARE OF OUR STAFF

The health and well-being of our staff remains our top priority, along with providing a safe environment for them to work in, while looking after our guests. To this extent, all staff on duty will wear face masks and use other protective equipment as necessary and as required by the government. Social distancing is practiced by all staff at our property, and guidance on personal hygiene and cleaning procedures is clearly communicated and displayed in staff areas.

As a community with wellness at our core, our highest priority is our duty of care to your health, safety and well-being. Ultimately, we will do everything we can to support you in whatever you feel is best for you and your loved ones.

CANCELLATION POLICY

Given the ever-changing situation surrounding COVID-19, we are keeping our cancellation policy under regular review to ensure you have the flexibility you need when considering your travel plans.