Frequently Asked Questions about Tropicana Lagoon Resort & Questions about Vanuatu (Efate Island) in general. Click the question to see the answer

Questions about Tropicana Lagoon Resort, Vanuatu

Yes, all apartments and villas are fitted with air conditioners. In addition there’re ceiling fans in every room over beds and living areas. The apartments and villas all have timber louvered windows which provide a pleasant cross breeze and give a lovely tropical feel.
All apartments and villas are tastefully furnished with tropical style interiors, warm hardwood flooring, well equipped kitchens, deluxe bathrooms with hairdryer, have unlimited high-speed internet access, air con, flat-screen SAT TV, DVD, iPod dock, in-room safe, daily house-keeping, laundry service, on-site parking, 24 hrs security. Villas have a washing machine each.
TROPICANA sells a wide selection of wine and beer at very reasonable in prices.
TROPICANA LAGOON Apartments Resort is situated right on a private white sand beach on the picturesque sheltered part between first and second lagoon.  Distance from town is 5 minutes by minibus or taxi.
TROPICANA is only 15 minutes away from the airport. We can organize transfer for you if you wish.
You can book TROPICANA directly with the resort, online or with your favourite travel agent.
Check in time is usually 2pm (although if your room is available, we can offer earlier check-in with our compliments). Check out is 11 am. However, these timings are flexible and TROPICANA can make special considerations if necessary.
All our rates are per apartment (not per person) unless specifically advertised as per person rate.
TROPCANA’s new LAGOON Bar & Grill is built over-the-water and open from 7:30 am to 8 pm.  Freshly cooked delicious meals are available all day.
Yes, we accept Visa, Master Card and also Amex (for Vatu payments only). A bank charge of 4% will be added to all credit card payments.
Yes, unlimited hi-speed internet is available free of charge in all apartments and villas and throughout the resort.
Transfers can be booked for arrival and departure. Please let us know at least 24 hours in advance. There’re also plenty of taxis in front of the arrival hall.
Vanuatu has so much to offer, you could spend weeks to see & do it all. Our staff is more than happy to share their experiences and help you select the real good stuff. Tours booked by/at Tropicana cost exactly the same as booked with each tour company.
Fixed phone-lines are becoming more and more out-dated. This is why TROPICANA has a selection of mobile phones with local sim-cards available which can be used by our guests for their time of stay. Your mobile can be charged with any amount you wish.

Questions about Vanuatu, Efate Island

The national currency in Vanuatu is the Vatu. You can change money at the three main banks in Port Vila (ANZ, Westpac, BRED) or check out the privately owned money changers, like “GOODIES”, which have very competitive rates. Some places do accept Australian Dollars. There’re plenty of ATMs around as well, where you can get cash from your  Credit Card.
Light and comfortable clothing is recommended all year round.  However, if you’re travelling between May and September, bring a light jumper for cooler evenings.
Normal working hours are Monday – Friday 7.30am – 11.30am, 1.30pm –5pm.
If you’d like to tour the islands on your own, you could check out the wide range of rental car deals. All the major car hire companies have offices in Vanuatu. Remember to drive on the right-hand side of the road!
The electric voltage is 240 V.  Our power sockets are the same as those in New Zealand and Australia.  You might need a converter/adapter. There may be occasional power fluctuations hence it is advisable to unplug your electrical products, after use.
No vaccines are required. Anti-malaria tablets are advisable before visits to the outer islands. You can safely drink out of the taps in Port Vila, but it may be a good idea to take your own bottled water, which you get free of charge at TROPICANA, if you’re travelling out of Vila. If you require urgent medical attention, you can always rely on the services of the local expatriate doctors and chemists who are trained in Australia, New Zealand, Germany or France.
The national language is Bislama. There are over 110 distinct languages and dialects in Vanuatu. English and French is widely spoken, so it’s easy to communicate with the friendly Ni-Vans.
In the Tropics there’re always some mosquitos. It depends on the location and time of the year how many of those little buggers are around.  At TROPICANA we take care to eliminate all possible breeding grounds for mosquitos. I addition our windows are fitted with insect screens for your comfort.
The Vanuatu Islands are very safe. We believe Vanuatu belongs to the safest countries on this planet. Nevertheless, we have two security guards patrolling the grounds from 6pm – 6am every night.
Shops are open from Monday to Friday and on Saturday mornings.  Some supermarkets are open all weekend.  The Port Vila fruit & vegetable market closes Saturday around lunchtime and reopens on Monday morning.
It is so easy to get around Port Vila! It takes only 5 minutes to get to town. Just walk 150 metres along Tropicana Lane to the main road and catch a minibus ( with a “B” on the number plate).  There are no set routes, just wave your hand at the side of the road. Buses will take you anywhere you want around Port Vila for 150 VT (1.50 AUD) only. Taxis have a “T” in the number plate and are even cheaper if you travel with 3 persons or more. When you come home at night, buses will drop you right at reception.
Tipping is not part of Vanuatu culture and therefore you are not expected to tip.
TROPICANA has sophisticated reverse-osmosis filter systems which also energizes the water. Guests have unlimited access to this excellent glass-bottled water.
Our personal observations and those of our Ni-Vanuatu staff seem to indicate there is no real “rainy season” and “dry season” any more. Brief showers can happen all year round.  April to October are the cooler months with warm sunny days and cooler nights. Average temperatures are around 25 °C. November to January is warmer and February and March are usually the hottest months with temperatures over 30°C. Vanuatu is always a tropical paradise!
The staff at TROPICANA LAGOON has been recruited from Efate and other islands. Their kindness and genuine smiles will greet you at every turn.  At TROPICANA you will experience true Melanesian hospitality.